Refund policy
Return and Refund Policy
This policy applies to orders placed at reposesupplements.com. It sits alongside your legal rights — nothing here reduces them.
1. Our 14-day money-back guarantee
If Wind-Down Capsules are not right for you, contact us within 14 days of delivery and we will refund your order in full. You do not need to give a reason.
This guarantee applies to your first order of a given product, one per household. It is offered in addition to — not instead of — your statutory cancellation rights below.
2. Your legal right to cancel
If you are a consumer in the UK, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you the right to cancel your order within 14 days of the day you (or someone you nominate) receive the goods, without giving a reason.
To cancel, tell us clearly before that period ends — by email, using the details in section 8. You may use the model cancellation form in section 9, but you do not have to.
Once you have told us you are cancelling, you have a further 14 days to send the goods back to us.
3. Condition of returned goods — please read
Wind-Down Capsules are a sealed food supplement. Under the 2013 Regulations, the right to cancel does not apply to sealed goods which are not suitable for return for health protection or hygiene reasons if they become unsealed after delivery.
In practice this means:
- Unopened, seal intact — full refund under either your statutory right or our guarantee.
- Opened or seal broken — your statutory cancellation right no longer applies. We may still refund you under our 14-day money-back guarantee at our discretion; contact us and we will do our best.
- Faulty, damaged, or not as described — your rights are unaffected whether or not the seal is intact. See section 5.
You may handle the goods as you would in a shop. If you reduce their value by handling them more than necessary, we may deduct that reduction from your refund.
4. Refunds
We will refund you within 14 days of receiving the goods back, or of you providing evidence that you have sent them, whichever is earlier. If no goods were sent, we refund within 14 days of being told you are cancelling.
Refunds go to the original payment method. We do not charge a fee for issuing a refund.
We refund the price you paid plus the standard outbound delivery cost. If you chose a more expensive delivery option, we refund the standard rate only.
You pay the cost of returning the goods to us, unless the goods are faulty, damaged, or not as described.
5. Faulty, damaged or incorrect items
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If something arrives faulty, damaged, incorrect, or past its best-before date:
- Contact us as soon as you can, with your order number and a photograph if the issue is visible.
- Within 30 days of delivery you may reject the goods for a full refund.
- After 30 days you may ask for a repair or replacement; if that fails, a refund.
- We pay return postage in all of these cases.
6. Orders that have not arrived
If your order has not arrived within the timescales in our Shipping Policy, contact us. We will investigate with the carrier and either resend your order or refund it in full. We do not ask you to chase the carrier yourself.
7. Subscription orders
If you ordered on a subscription, this policy covers the individual delivery you received. For pausing, skipping, or cancelling future deliveries, see our Purchase Options Cancellation Policy.
8. How to contact us
Email: support@reposesupplements.com
Or use the form on our contact page.
Please include your order number. We aim to reply within one working day.
We will confirm the return address when you contact us — please do not send items back without contacting us first, as we cannot guarantee we will receive them.
9. Model cancellation form
You may copy the text below into an email if you wish. You are not obliged to use it.
I hereby give notice that I cancel my contract of sale of the following goods:
Ordered on / received on: ______
Order number: ______
Name of consumer: ______
Address of consumer: ______
Date: ______
10. Complaints and dispute resolution
If you are unhappy with how we have handled a return, email us and we will escalate it internally. If we cannot resolve matters between us, you may be able to use an alternative dispute resolution (ADR) scheme, and you retain the right to take court proceedings.
11. Product safety note
Wind-Down Capsules are a food supplement, not a medicine. Food supplements should not be used as a substitute for a varied and balanced diet and a healthy lifestyle. If you are pregnant, breastfeeding, taking any medication or under medical care, consult a doctor or pharmacist before use. Keep out of reach of children. Not suitable for under-18s.
Nothing in this policy affects your statutory rights.
Last updated: 02/08/2026